Why we are

The BetterChoice


We have a proven track record of success. We have already won thousands of Pounds for tenants.

We subscribe to the Solicitors Regulatory Authority Code of Conduct in all our dealings with our clients, at all times.

Our head of legal services holds a Masters in Law degree, specialising in housing law. His 20 years of combined commercial and legal experience, makes him well versed on the law surrounding tenancy deposits.

We will always provide you with honest and balanced advice as to the challenges of lodging a claim and the best ways to ensuring you are well-positioned to secure the maximum compensation for your claim.

We will never encourage you to lodge a claim if we do not think you will win the claim.

We are here to help you through every step of the way.

We understand that the law can be complicated and it can be intimidating to challenge a landlord.

Experience shows that landlords are likely to settle a legal claim, out of court, when they understand they have breached the law and that the matter is being handled by lawyers.

By letting us manage this process for you, we remove the potential of personal confrontation and help the landlord to focus on negotiation as a way to settle the matter quickly.


If you are currently renting or have previously rented a residential property

If you paid a security deposit for the property to your landlord or agent

If your landlord or agent (1) failed to secure your deposit in the tenancy deposit scheme and (2) failed to provide you with the required information about the scheme within 30-days of him receiving it?

If you simply don’t know whether your landlord or agent has secured your deposit

We will check whether your landlord or agent has fulfilled the legal obligations of protecting your deposit in accordance with the tenancy deposit scheme.

We will assess whether the landlord or agent has provided you with the required information on the deposit scheme used.

We will advise you on whether you have a statutory claim for compensation from the landlord or agent.

We will explain to you the structure of the law and the basis of establishing a claim.

We will assess whether your landlord or agent has dealt with your deposit as the law requires.

If we think that the landlord or agent has breached these legal requirements; we will discuss the claim process, agree on a fee and confirm the information that we will need from you.

We will need to see a copy of your tenancy agreements and proof of payment of the deposit.

You are not required to pay any of fees upfront. All our work is conducted on a no win no fee basis. This means that we will only get paid if you receive compensation for your claim.

Our fees are calculated on an agreed percentage of the amount that we recover for you.

Our fees are inclusive of our legal, solicitor and barrister fees.

You will be responsible for the court fees if the claim should proceed to court. These fees will be recoverable from the landlord upon the court awarding a judgement in your favour.

We will always provide you with the best possible advice.

This means that if your claim is less than £10,000 and proceeds to court and judgement is in your favour; then the court may award you up to a maximum of up to 3 times the amount of your deposit plus your court fees and fixed costs.

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